Design Thinking for CX Explained Companies need to observe the touchpoints that each persona has throughout the customer lifecycle. Every interaction a customer has with a company’s support or service team is a potential goldmine of insights. This data reveals…Read more

Gen Z: Winning the Hearts of Digital Natives & Meme Masters The Performance Line CX motor dates back to 2015, but the Gen 4 version I’ve been testing is the brand’s latest highly-refined, flagship, off-road system. Of course, as GenAI…Read more